Refund policy
RETURNS & EXCHANGES
Items are returnable for store credit only with a receipt within 14 days of purchase. Items must be unopened/unused, clothes must have original tags attached, and be unworn. All holiday/seasonal, food, and discounted, for any reason, items are final sale.
Several types of goods are exempt from being returned. Perishable goods such as food, calendars, or holiday-specific items cannot be returned. All sale/discounted items are final sale.
HOLIDAY POLICY: effective November 27, 2026, to December 24th, 2026
Items purchased from 11/27/26-12/24/26 may be exchanged through 1/2/27. A receipt or gift receipt must be present, or the current selling price will be credited. All other stated parts of our original return policy remain in effect during this time.
DELAYED OR MISSING SHIPMENTS
We understand that you are excited about your purchase and want it to get to you as soon as possible. Please keep in mind that your delivery date is an estimate and not a guarantee. Once your package is with UPS, it is out of our hands. If you feel like it is taking an extended amount of time, please contact the carrier to resolve the issue. We are not able to make any changes once the package has left our hands.
We aim to process all shipments within 2-4 business days of the order being placed. Sometimes it is faster, and sometimes it is slower, depending on whether a special order item is in the order. Special order items will take longer.
DAMAGED SHIPMENTS
Occasionally an item is damaged during shipping. We know it is a bummer when that happens! To report a damaged item, please email us within 3 business days of delivery and include your order number, a brief description of the issue, and a photo of the damaged item to hi@beckethitch.com. Each damage report will be individually reviewed for replacement assistance.
ORDER ISSUES
We hope it is rare, but once in a while, we make a mistake. We’re real humans packing and shipping each order after all! We take great care when fulfilling orders but things happen. Please email us at hi@beckethitch.com within 3 business days with your order number and a brief description of the issue and we’ll do our best to make it right.
OTHER INFO
If you need to return something that was shipped, a return request must be submitted within 7 days of receiving the item. It must be mailed back within 5 business days of acceptance of the return request. Please use this link it initiate your return. Items must be in unused condition with tags still attached. Unfortunately, if the items are not received in this time frame, we are not able to process the return. Becket Hitch is not responsible for return shipping. If an item is lost or damaged in return shipping a refund will not be issued.
Please do not send your purchase back to the manufacturer.
Store Credit
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and your online credit will be processed.
Shipping a Return to BH
To start a return follow this link.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. Once we receive your package your refund will be processed in 2-4 business days.